Frequently Asked Questions

 

General

  • What are social tournaments?

Socialtournaments.com is a brand-new social gambling platform where players can join for free and win real money playing online slots – we are not talking nickels and dimes; we are talking about a monthly prize pool of over $40.000! This project is dedicated to those that want to try their hand at real online slot games and compete in a safe environment with other like-minded individuals.

 


 

  • Who can join a tournament?

Anyone who is over 18 can join a tournament, with some restrictions based on your location – socialtournaments.com is currently NOT available in the US(Kentucky), UK, India, Australia, Romania, Ukraine and Serbia.

If you reside anywhere else, are over 18 and own either a bank account or a valid e-wallet with Skrill or Neteller, you can join the growing community behind socialtournaments.com for a chance to win real cash prizes!

 



 

  • Am I allowed to have multiple accounts on the same IP address?

The rules of socialtournaments.com prohibit the use of multiple accounts – this decision was taken in order to keep the playing field as fair as possible.

On the other hand, we understand that sometimes multiple members of the same household (i.e. using the same IP address) will want to compete in our tournaments. In order to prevent the system from automatically flagging your accounts as duplicates, we advise you to contact us by email at support[at]socialtournaments.com.

 


 

  • What documents do I need to verify my account?

In order to verify and validate your account for a payout, we will need the following:

  • Proof of address – this can be a recent bill that was addressed to you at your location, a bank statement or government issued documents that show your name and full address. These documents need to have been issued within the last 90 days.
  • Screenshot of your Skrill/Neteller e-wallet to make sure that we are sending the prize to the correct account. If you prefer a bank wire, please include a screenshot where your full name and bank account number are visible.
  • Copy of your ID, passport or driver’s license to make sure that you are over 18.

Please email these documents to kyc[at]socialtournaments.com.

 


 

  • What happens if a tournament gets cancelled?

This should never happen but bear in mind that this is still a brand-new project and we are working hard to make sure that everything is in tip-top shape.

If it does happen, all players will be notified by e-mail as fast as possible and be given an explanation regarding the causes behind this decision. Furthermore, we will also set up another tournament to replace the cancelled one.

 


 

  • Why does it take so long for the leaderboard to be validated?

One of our main priorities is keeping the playing field fair and free of cheaters. In order to do this, we employ the use of multiple anti-cheat systems that may take a while to validate the leaderboard.

As long as your hands are clean, you have absolutely nothing to worry! Give it a bit of time and the result will soon be displayed on the website.

 


 

  • I won! When will I receive the prize?

First of all, congratulations!

The payout process usually takes up to 2 weeks’ time, starting from the moment when your account and spot on the leaderboard is verified and validated.

Also bear in mind that we process payments once a week, usually on Wednesdays or Thursdays – if you forwarded the necessary documents and were validated, be on the lookout for your prize during these days.

We strive to be as efficient as possible when it comes to dispensing the prizes, but since we are dealing with international transfers, your payout may be delayed due to circumstances beyond our control.

 


 

  • What are the requirements for a payout?

In order for you to receive the prize, we need to make sure that you own a valid e-wallet on Skrill or Neteller in your name! No borrowed accounts are accepted.

The conditions for joining the tournament still apply.

If your account and payment method were not previously verified, you will receive an e-mail with instructions on how to proceed based on your payout preferences:

  • If you prefer using your Skrill or Neteller account to cash-in on your prize, you need to reply to the e-mail with a screenshot of your e-wallet where your e-mail address and your full name are clearly visible.
  • If you would rather receive your prize through a bank transfer, you need to reply to the e-mail with a screenshot where your bank account and full name are visible.

You only need to provide these documents once and will only be required to repeat the process if you change your payout preferences.

 


 

  • Help! I’ve accidentally provided the wrong payment details! Do I lose out on the payout?

Don’t panic! Just email us a quickly as possible at support[at]socialtournaments.com and we will help you correct any errors in your payment details.

 


 

  • I won but I never received any emails informing me how to proceed! What do I do?

Before anything else, make sure you check the spam/unwanted folder on your email platform. From our experience, this solves 90% of all missing email issues.

If you still cannot find it, you can contact us at support[at]socialtournaments.com.

 


Social Tournaments Store

  • How do I purchase items in the store?

To purchase items in the store you use Social Tournaments own currency which is Coins.

 


 

  • What can I purchase in the store?

You can buy items like, Lootboxes, Tickets for Tournaments, Merchandise and other cool stuff!

 


 

  • Can I get a refund if I change my mind or clicked by mistake?

No, unfortunately, this is not possible.

 


 

  • Can I buy items in the store for my friend?

No, you can only use your Coins to purchase items for yourself.

 


 

  • Will the store be updated with new items?

Yes! The store will continuously be updated with cool and fresh new items!

 


Coins

  • What are Coins?

Coins are the currency used on Social Tournaments to purchase items in our awesome store!

 


 

  • How do I get Coins?

Coins are obtainable through tournament missions, the daily login program and the Social Pass rewards.

 


 

  • Can I give Coins to my friend?

No, you can only use the coins for yourself to buy items in the store

 


 

  • Can I exchange my Coins for real money?

No, you can only use your Coins in the Social Tournaments store.

 


 

  • Can I buy Coins for real money?

No, coins cannot be bought. It can only be obtained through mission tournaments, daily login program and the social pass.

 


Prize Wheels

  • How can I get a spin on a Prize Wheel?

The Prize Wheel can be bought in our Store or rewarded through the Daily login program.

 


 

  • What can I win on the Prize Wheel?

You can win everything from Tournament tickets, Coins, Lootboxes to free Cash Prizes or an upgraded Prize Wheel.

 


 

  • Can I give a spin on a Prize Wheel to a friend?

No, the Prize Wheels are bound to your personal account and cannot be gifted to others.

 


 

  • Can I exchange my won item to something else?

No, items won cannot be exchanged to something else.

 


If you have any further questions or concerns, you can always contact us at support[at]socialtournaments.com.

Don’t be shy, we are always happy to hear from our players!