Frequently Asked Questions
Socialtournaments.com is a brand-new social gambling platform where players can join for free and win real money playing online slots – we are not talking nickels and dimes; we are talking about a monthly prize pool of over $40.000! This project is dedicated to those that want to try their hand at real online slot games and compete in a safe environment with other like-minded individuals.
Anyone who is over 18 can join a tournament, with some restrictions based on your location – socialtournaments.com is currently NOT available in the US(Kentucky), UK, India, Australia, Romania, Ukraine and Serbia.
If you reside anywhere else, are over 18 and own either a bank account or a valid e-wallet with Skrill or Neteller, you can join the growing community behind socialtournaments.com for a chance to win real cash prizes!
The rules of socialtournaments.com prohibit the use of multiple accounts – this decision was taken in order to keep the playing field as fair as possible.
On the other hand, we understand that sometimes multiple members of the same household (i.e. using the same IP address) will want to compete in our tournaments. In order to prevent the system from automatically flagging your accounts as duplicates, we advise you to contact us by email at support[at]socialtournaments.com.
In order to verify and validate your account for a payout, we will need the following:
Please email these documents to kyc[at]socialtournaments.com.
This should never happen but bear in mind that this is still a brand-new project and we are working hard to make sure that everything is in tip-top shape.
If it does happen, all players will be notified by e-mail as fast as possible and be given an explanation regarding the causes behind this decision. Furthermore, we will also set up another tournament to replace the cancelled one.
One of our main priorities is keeping the playing field fair and free of cheaters. In order to do this, we employ the use of multiple anti-cheat systems that may take a while to validate the leaderboard.
As long as your hands are clean, you have absolutely nothing to worry! Give it a bit of time and the result will soon be displayed on the website.
First of all, congratulations!
The payout process usually takes up to 2 weeks’ time, starting from the moment when your account and spot on the leaderboard is verified and validated.
Also bear in mind that we process payments once a week, usually on Wednesdays or Thursdays – if you forwarded the necessary documents and were validated, be on the lookout for your prize during these days.
We strive to be as efficient as possible when it comes to dispensing the prizes, but since we are dealing with international transfers, your payout may be delayed due to circumstances beyond our control.
In order for you to receive the prize, we need to make sure that you own a valid e-wallet on Skrill or Neteller in your name! No borrowed accounts are accepted.
The conditions for joining the tournament still apply.
If your account and payment method were not previously verified, you will receive an e-mail with instructions on how to proceed based on your payout preferences:
You only need to provide these documents once and will only be required to repeat the process if you change your payout preferences.
Don’t panic! Just email us a quickly as possible at support[at]socialtournaments.com and we will help you correct any errors in your payment details.
Before anything else, make sure you check the spam/unwanted folder on your email platform. From our experience, this solves 90% of all missing email issues.
If you still cannot find it, you can contact us at support[at]socialtournaments.com.
Social Tournaments Store
To purchase items in the store you use Social Tournaments own currency which is Coins.
You can buy items like, Lootboxes, Tickets for Tournaments, Merchandise and other cool stuff!
No, unfortunately, this is not possible.
No, you can only use your Coins to purchase items for yourself.
Yes! The store will continuously be updated with cool and fresh new items!
Coins are the currency used on Social Tournaments to purchase items in our awesome store!
Coins are obtainable through tournament missions, the daily login program and the Social Pass rewards.
No, you can only use the coins for yourself to buy items in the store
No, you can only use your Coins in the Social Tournaments store.
No, coins cannot be bought. It can only be obtained through mission tournaments, daily login program and the social pass.
The Prize Wheel can be bought in our Store or rewarded through the Daily login program.
You can win everything from Tournament tickets, Coins, Lootboxes to free Cash Prizes or an upgraded Prize Wheel.
No, the Prize Wheels are bound to your personal account and cannot be gifted to others.
No, items won cannot be exchanged to something else.
If you have any further questions or concerns, you can always contact us at support[at]socialtournaments.com.
Don’t be shy, we are always happy to hear from our players!